We've all read the statistics. Most customers will stop doing business with companies that present a poor customer experience. Do you know what type of experience you are providing to your customers? A clear understanding of their experience with your organization is more critical to success than ever.
RightNow makes it easy to find out what your customers really think—by asking them at the appropriate time and in an appropriate manner. The resulting information will help your organization improve customer experiences and increase customer loyalty.
RightNow Surveys are simple to generate and distribute either via email or the Internet. Our powerful reporting capabilities provide multiple options for viewing, organizing, analyzing and distributing the invaluable information gained.
Closed Incident Surveys
Whether used on its own, or as part of RightNow Service, RightNow Surveys is a valuable tool for gathering information regarding your customers' experience with your organization. After a completed transaction, customers can respond to an automatic, timely survey regarding your product, service or company. Closed incident surveys can be generated, prioritized and executed based on a variety of customized criteria.
On Demand Surveys
On demand surveys are a fast and cost-effective way to survey your customer base. Create customizable, online surveys that provide instant responses and priceless information that can help your organization make decisions that will positively affect the customer experience.
Survey Workbench
RightNow simplifies the creation and distribution of surveys. The Survey Workbench offers flexible options including pre-designed survey creation wizards that help effortlessly create, build and launch surveys. Surveys can be individually customized through HTML style sheets so that color, wallpaper, text, color and size match the look and feel of your existing site, providing your customers with a consistent experience with your brand.
Web self-service is an essential component of a great customer experience. Today's Internet-savvy customers want to be able to find answers to their questions on your company's web site 24 hours a days seven days a week-without having to pick up the phone or wait for an email reply. [more…]
RightNow's patented self-learning knowledge base minimizes agent involvement and phone interactions, and gives your organization powerful insight into your customers by offering options such as online self-service, email-response or voice self-service. [more…]
Web site indexing gives your customers easy access to the information they are looking for without having to navigate through your entire site. [more…]
RightNow Live offers real-time text-based communication between your agents and your customers—an experience enhancement that will delight and help retain valuable customers at a lower cost than alternative interactions. [more…]
RightNow Offer Advisor gives organizations the ability to use valuable customer data to intelligently interact with customers, and provide a better customer experience. [more…]
Proactive Service relies on putting relevant information in front of customers where and when it is needed most. Our solutions allow our customers to anticipate and pre-empt a growing percentage of their customer inquiries through proactive service. [more…]
We understand the immediate need for businesses to find and deploy superior, affordable solutions that enable their organization to best serve their customers while controlling costs. The RightNow Pilot Program is designed to give organizations the opportunity to experience first-hand the powerful business benefits of RightNow Solutions. [more…]
Automation Group International, Inc, supplies CRM Solutions (Sales Force Automation, Marketing Automation and Customer Serivice Automation) and Services in the following American States and cities. To find out more on each area, and what we can fo for you to automate your business, please click here.
Texas, Florida, Alabama, Georgia, South Carolina, North Carolina, Louisiana, Mississippi, Fort Lauderdale-Hollywood-Pompano Beach, Jacksonville, Miami-Hialeah, Orlando, Tampa-St Petersburg-Clearwater, West Palm Beach-Boca Raton-Delray Beach, Birmingham, Atlanta, New Orleans, Austin, Dallas, Ft Worth-Arlington, Houston, San Antonio, Greenville-Spartanburg, Charlotte-Gastonia-Rock Hill, Greensboro-Winston-Salem-High Pt, Raleigh-Durham, Daytona Beach, Fort Myers-Cape Coral, Lakeland-Winter Haven, Melbourne-Titusville-Palm Bay, Pensacola, Sarasota, Tallahassee, Huntsville, Mobile, Montgomery, Augusta, Jackson, Baton Rouge, Lafayette, Shreveport, Beaumont-Port Arthur, Corpus Christi, El Paso, Mcallen-Edinburg-Mission, Charleston.
Digg it!
Bookmar in del.icio.us