The quality of the customer experience your organization provides, broadly and across the frontlines of your business, is becoming increasing critical to success. RightNow Live offers real-time text-based communication between your agents and your customers—an experience enhancement that will delight and help retain valuable customers at a lower cost than alternative interactions.
Deploying RightNow Live offers a greater degree of speed and convenience for the consumer, while enhancing your company's multi-channel communication capabilities. By offering live chat on specific areas of your site, such as the order form or shopping cart, you'll reduce abandonment due to last minute questions.
RightNow Live fully integrates with the RightNow Service™ knowledge base to maintain complete customer profiles. Response times are accelerated with suggested solutions that are automatically presented to both the customer and agent. Escalation rules ensure no customer is overlooked.
Web self-service is an essential component of a great customer experience. Today's Internet-savvy customers want to be able to find answers to their questions on your company's web site 24 hours a days seven days a week-without having to pick up the phone or wait for an email reply. [more…]
RightNow's patented self-learning knowledge base minimizes agent involvement and phone interactions, and gives your organization powerful insight into your customers by offering options such as online self-service, email-response or voice self-service. [more…]
We've all read the statistics. Most customers will stop doing business with companies that present a poor customer experience. Do you know what type of experience you are providing to your customers? [more…]
Web site indexing gives your customers easy access to the information they are looking for without having to navigate through your entire site. [more…]
RightNow Offer Advisor gives organizations the ability to use valuable customer data to intelligently interact with customers, and provide a better customer experience. [more…]
Proactive Service relies on putting relevant information in front of customers where and when it is needed most. Our solutions allow our customers to anticipate and pre-empt a growing percentage of their customer inquiries through proactive service. [more…]
We understand the immediate need for businesses to find and deploy superior, affordable solutions that enable their organization to best serve their customers while controlling costs. The RightNow Pilot Program is designed to give organizations the opportunity to experience first-hand the powerful business benefits of RightNow Solutions. [more…]
Automation Group International, Inc, supplies CRM Solutions (Sales Force Automation, Marketing Automation and Customer Serivice Automation) and Services in the following American States and cities. To find out more on each area, and what we can fo for you to automate your business, please click here.
Texas, Florida, Alabama, Georgia, South Carolina, North Carolina, Louisiana, Mississippi, Fort Lauderdale-Hollywood-Pompano Beach, Jacksonville, Miami-Hialeah, Orlando, Tampa-St Petersburg-Clearwater, West Palm Beach-Boca Raton-Delray Beach, Birmingham, Atlanta, New Orleans, Austin, Dallas, Ft Worth-Arlington, Houston, San Antonio, Greenville-Spartanburg, Charlotte-Gastonia-Rock Hill, Greensboro-Winston-Salem-High Pt, Raleigh-Durham, Daytona Beach, Fort Myers-Cape Coral, Lakeland-Winter Haven, Melbourne-Titusville-Palm Bay, Pensacola, Sarasota, Tallahassee, Huntsville, Mobile, Montgomery, Augusta, Jackson, Baton Rouge, Lafayette, Shreveport, Beaumont-Port Arthur, Corpus Christi, El Paso, Mcallen-Edinburg-Mission, Charleston.
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