RightNow Voice Survey Management provides the ability to create and deliver surveys in a friendly and engaging way, using high-quality speech recognition technology and an easy-to-use web-browser interface. Voice surveys allow you to stay in touch with your customers to continually deliver better experiences.
Once created, the system can be configured to automatically engage after the caller accesses a service, to determine customer satisfaction with the service as provided. It can also be directly accessed via and 800 number (inbound calling) to provide you with caller responses to pre-configured survey questions, or combined with an outbound dialer to proactively solicit customized outbound survey responses. Survey respondents use natural language commands to navigate and respond to a variety of survey questions, included "open-ended" questions that ask for recorded comments.
By adding speck access to your existing web site surveys, you can achieve a much broader sample base. RightNow Voice Survey Management can be used for collecting customer and employee feedback and opinions, testing new product ideas and capturing feedback on existing products, services or policies. It provides a cost-effective means to stay in direct contact with your customers and employees, helping to foster better relations and collect valuable market feedback.
Because we know that your business is dynamic and customers are impatient, RightNow is committed to helping you quickly adapt to your customers' needs. As part of Day1 Advantage™, where you start with results and build on success, we offer managed services that guide you through your voice implementation and provide continuous support for your voice solution. [more…]
RightNow Voice Knowledge Management provides an additional access channel to existing web knowledge base solutions and uses the same knowledge base questions, answers and rules that are used for agents, email, web and chat. [more…]
RightNow Voice Incident Management compliments existing online issue reporting and tracking strategies by extending the availability of web-based case management systems to anyone with a phone. [more…]
RightNow Voice Location Finder Management extends location information from your web site to the phone, giving customers the freedom to choose how they want to interact with your company, and ensuring they receive consistent information through whatever channel they chose. [more…]
Password Reset Management allows users to reset passwords from any telephone, anywhere at anytime, improving individual contact center agent productivity, and performing as an agent-like service—without associated costs and resources. [more…]
A successful customer experience involves more than web, email and chat access-it requires a natural, intuitive, and well-designed voice user interface that provides fast and easy access to relevant information over the phone. [more…]
Automation Group International, Inc, supplies CRM Solutions (Sales Force Automation, Marketing Automation and Customer Serivice Automation) and Services in the following American States and cities. To find out more on each area, and what we can fo for you to automate your business, please click here.
Texas, Florida, Alabama, Georgia, South Carolina, North Carolina, Louisiana, Mississippi, Fort Lauderdale-Hollywood-Pompano Beach, Jacksonville, Miami-Hialeah, Orlando, Tampa-St Petersburg-Clearwater, West Palm Beach-Boca Raton-Delray Beach, Birmingham, Atlanta, New Orleans, Austin, Dallas, Ft Worth-Arlington, Houston, San Antonio, Greenville-Spartanburg, Charlotte-Gastonia-Rock Hill, Greensboro-Winston-Salem-High Pt, Raleigh-Durham, Daytona Beach, Fort Myers-Cape Coral, Lakeland-Winter Haven, Melbourne-Titusville-Palm Bay, Pensacola, Sarasota, Tallahassee, Huntsville, Mobile, Montgomery, Augusta, Jackson, Baton Rouge, Lafayette, Shreveport, Beaumont-Port Arthur, Corpus Christi, El Paso, Mcallen-Edinburg-Mission, Charleston.
Digg it!
Bookmar in del.icio.us