RightNow Voice Knowledge Management provides an additional access channel to existing web knowledge base solutions and uses the same knowledge base questions, answers and rules that are used for agents, email, web and chat. It extends the reach of web self-service to anyone with a phone, giving your customers more freedom to choose how they do business with your organization, and ensuring that they will receive consistent information, regardless of the channel they select.
Thanks to RightNow's Day1 Advantage™ where you start with success and build on results, RightNow Voice is highly configurable to provide different search strategies and focused access to information in order to address specific problem areas. Callers interact with the system using prompts and speech recognition technology, simply speaking the information that is used to search the knowledge base, quickly and efficiently, and obtaining the most relevant selection of information-in prioritized order. The same knowledge base technology that delivers answers to consumers via the Internet is used to deliver the streamlined answers via any phone.
Because we know that your business is dynamic and customers are impatient, RightNow is committed to helping you quickly adapt to your customers' needs. As part of Day1 Advantage™, where you start with results and build on success, we offer managed services that guide you through your voice implementation and provide continuous support for your voice solution. [more…]
RightNow Voice Survey Management provides the ability to create and deliver surveys in a friendly and engaging way, using high-quality speech recognition technology and an easy-to-use web-browser interface. [more…]
RightNow Voice Incident Management compliments existing online issue reporting and tracking strategies by extending the availability of web-based case management systems to anyone with a phone. [more…]
RightNow Voice Location Finder Management extends location information from your web site to the phone, giving customers the freedom to choose how they want to interact with your company, and ensuring they receive consistent information through whatever channel they chose. [more…]
Password Reset Management allows users to reset passwords from any telephone, anywhere at anytime, improving individual contact center agent productivity, and performing as an agent-like service—without associated costs and resources. [more…]
A successful customer experience involves more than web, email and chat access-it requires a natural, intuitive, and well-designed voice user interface that provides fast and easy access to relevant information over the phone. [more…]
Automation Group International, Inc, supplies CRM Solutions (Sales Force Automation, Marketing Automation and Customer Serivice Automation) and Services in the following American States and cities. To find out more on each area, and what we can fo for you to automate your business, please click here.
Texas, Florida, Alabama, Georgia, South Carolina, North Carolina, Louisiana, Mississippi, Fort Lauderdale-Hollywood-Pompano Beach, Jacksonville, Miami-Hialeah, Orlando, Tampa-St Petersburg-Clearwater, West Palm Beach-Boca Raton-Delray Beach, Birmingham, Atlanta, New Orleans, Austin, Dallas, Ft Worth-Arlington, Houston, San Antonio, Greenville-Spartanburg, Charlotte-Gastonia-Rock Hill, Greensboro-Winston-Salem-High Pt, Raleigh-Durham, Daytona Beach, Fort Myers-Cape Coral, Lakeland-Winter Haven, Melbourne-Titusville-Palm Bay, Pensacola, Sarasota, Tallahassee, Huntsville, Mobile, Montgomery, Augusta, Jackson, Baton Rouge, Lafayette, Shreveport, Beaumont-Port Arthur, Corpus Christi, El Paso, Mcallen-Edinburg-Mission, Charleston.
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