A successful customer experience involves more than web, email and chat access-it requires a natural, intuitive, and well-designed voice user interface that provides fast and easy access to relevant information over the phone. RightNow Voice One Number Routing Menu is designed using advanced speech recognition technology providing callers with a much friendlier, consistent and natural method of contacting all available services and support departments. By simply dialing one easy-to-remember number and using natural speech to interact with One Number Routing Menu, your customers will have a consistently pleasant experience.
User friendly web-based graphical user interfaces (GUIs) aid your system administrator in establishing personalized service properties, uploading the prompts, linking to other services, transferring calls (to departments, agents, etc.) and building and maintaining the menu structure for tiered levels of multiple menu options, without requiring the additional time and cost of professional services.
One Number Routing Menu is provisioned with customized call flows, prompts and announcements on a tenant-by-tenant basis. The voice talent for prompts and greetings can also be unique to and selected by each tenant. It interacts with your callers using these prerecorded prompts and advanced natural speech recognition to obtain the information needed to determine how to best satisfy the caller's requirements. Other information sources and services can also be utilized to help the service determine the best possible destination to satisfy the caller's needs. With One Number Routing Menu, callers connect to the right destination the first time-every time.
Because we know that your business is dynamic and customers are impatient, RightNow is committed to helping you quickly adapt to your customers' needs. As part of Day1 Advantage™, where you start with results and build on success, we offer managed services that guide you through your voice implementation and provide continuous support for your voice solution. [more…]
RightNow Voice Survey Management provides the ability to create and deliver surveys in a friendly and engaging way, using high-quality speech recognition technology and an easy-to-use web-browser interface. [more…]
RightNow Voice Knowledge Management provides an additional access channel to existing web knowledge base solutions and uses the same knowledge base questions, answers and rules that are used for agents, email, web and chat. [more…]
RightNow Voice Incident Management compliments existing online issue reporting and tracking strategies by extending the availability of web-based case management systems to anyone with a phone. [more…]
RightNow Voice Location Finder Management extends location information from your web site to the phone, giving customers the freedom to choose how they want to interact with your company, and ensuring they receive consistent information through whatever channel they chose. [more…]
Password Reset Management allows users to reset passwords from any telephone, anywhere at anytime, improving individual contact center agent productivity, and performing as an agent-like service—without associated costs and resources. [more…]
Automation Group International, Inc, supplies CRM Solutions (Sales Force Automation, Marketing Automation and Customer Serivice Automation) and Services in the following American States and cities. To find out more on each area, and what we can fo for you to automate your business, please click here.
Texas, Florida, Alabama, Georgia, South Carolina, North Carolina, Louisiana, Mississippi, Fort Lauderdale-Hollywood-Pompano Beach, Jacksonville, Miami-Hialeah, Orlando, Tampa-St Petersburg-Clearwater, West Palm Beach-Boca Raton-Delray Beach, Birmingham, Atlanta, New Orleans, Austin, Dallas, Ft Worth-Arlington, Houston, San Antonio, Greenville-Spartanburg, Charlotte-Gastonia-Rock Hill, Greensboro-Winston-Salem-High Pt, Raleigh-Durham, Daytona Beach, Fort Myers-Cape Coral, Lakeland-Winter Haven, Melbourne-Titusville-Palm Bay, Pensacola, Sarasota, Tallahassee, Huntsville, Mobile, Montgomery, Augusta, Jackson, Baton Rouge, Lafayette, Shreveport, Beaumont-Port Arthur, Corpus Christi, El Paso, Mcallen-Edinburg-Mission, Charleston.
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