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Case Studies - Defining Success

Sales is the growth engine of any company, so you're relied on by your company every day. Many companies have found the way to success - but the bar keeps getting raised. Read about companies who have radically improved their sales and marketing performance:

Sovereign Bank more than doubled the number of products sold per client
Formare Technica credits Salesnet with a fiscal year-on-year 70 percent revenue increase
American Express deployed a sales performance solution in less than 48 hours

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Case Study: RightStart

Right Start leverages RightNow®’s point-and-click marketing to deliver the right message to the right customer at the right time

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Case Study: ResortCom International

ResortCom leverages RightNow® to grow its business, maximize profitability, and provide exceptional service to its clients’ customers

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Case Study: Ben and Jerry's Ice Cream Factory


Ben and Jerry's celebrates years of customer services excellence with RightNow®

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Case Study: BECO Holding Company

Chief uses RIghtNow® to convert leads, boost installed base sales, ease workloads and launch new business.

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Case Study: Activision

Activevision's RightNow-based service environment allows the company to deliver an enhanced customer experience.

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Case Study: Nikon - RightNow Helps Deliver a Satisfying Service Experience

Nikon uses RightNow  to improve service experience across all communication channels—including 50% reduction in call response times and 70% reduction in email response times

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Case Study: RightNow best practices help BA maximise its return on investment

"Usage uptake suggests that the web is becoming the preferred customer service channel and this is having a direct impact on reducing calls to agents. There’s a cost saving associated with this. We calculate that every 10 items viewed during a RightNow customer service session saves BA a call. If we attach a value to that call we can estimate our return on investment."
- Chris Carmichael, Technical Editor at BA.com

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Case Study: Continental Tire gains 484 percent annual ROI and improved customer relationships using RightNow®

"What's great about RightNow is that our agents can quickly pinpoint a customer's history even if all they've done is emailed us once, That's a very powerful capability."
- Karen Duncan, Consumer Relations Supervisor

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Case Study: SOLCORP - Real-time Access to Global Sales Information

SOLCORP abandons its spreadsheet-based methods for tracking sales, and solely relies on Salesnet's on-demand CRM to provide in-demand data to spur accurate forecasting, enhanced sales process activities, high-impact account strategies, and much more!

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Case Stydy: MARC Global - Reinforcement of Best Practices Through Salesnet

MARC Global marks its new opportunities, manages customer relationships, and directs tight partner management with Salesnet’s easy-to-use, easy-to-configure, and easy-to-own CRM system for salespeople.

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Automation Group International, Inc, supplies CRM Solutions (Sales Force Automation, Marketing Automation and Customer Serivice Automation) and Services in the following American States and cities. To find out more on each area, and what we can fo for you to automate your business, please click here.
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