RightNow Retail Helps Companies Cost Effectively Improve Conversion Rates, Increase Customer Loyalty and Drive Sales [more…]

April 20, 2007.- The customer care market in 2006 evolved at an enthralling rate, as providers of service-and-support technologies and services toiled to bolster their capabilities through strategic partnerships, head-turning mergers and acquisitions, and deepened research and development--all with the goal of helping companies provide stellar service. At the forefront of these developments are our 2007 Service Leaders--the contact center market's leading vendors in seven areas: computer telephony integration, interactive voice response, Web-support services, workforce optimization, quality monitoring, agent-facing universal desktop, and outsourcing services. The results are based on a blend of weighted criteria comprising analyst ratings for customer satisfaction, depth of functionality or services, and company direction, coupled with financial strength throughout the past year evidenced by revenue and revenue growth.

By Coreen Bailor, Colin Beasty, Marshall Lager and Jessica Sabor, destinationCRM.com
"Copyright 2006, CRM magazine/destinationCRM.com"
[more…]

April 12th, 2007.- The customer care market in 2006 evolved at an enthralling rate, as providers of service-and-support technologies and services toiled to bolster their capabilities through strategic partnerships, head-turning mergers and acquisitions, and deepened research and development--all with the goal of helping companies provide stellar service. At the forefront of these developments are our 2007 Service Leaders--the contact center market's leading vendors in seven areas: computer telephony integration, interactive voice response, Web-support services, workforce optimization, quality monitoring, agent-facing universal desktop, and outsourcing services. The results are based on a blend of weighted criteria comprising analyst ratings for customer satisfaction, depth of functionality or services, and company direction, coupled with financial strength throughout the past year evidenced by revenue and revenue growth.

By Coreen Bailor, Colin Beasty, Marshall Lager and Jessica Sabor, destinationCRM.com
"Copyright 2006, CRM magazine/destinationCRM.com" [more…]

March 25th, 2007.- Analyst firm tells conference attendees that CRM is a vital aspect of business strategy which needs a company-wide vision and cultural support to sustain it.
By Nicole Bobie, ITPRO [more…]

Feb 15th, 2005.- In an unusual departure the next version of RightNow's hosted CRM package will not be browser based. By Marting Veitch, IT Week [more…]

January 15th, 2007.- Enterprise companies are fast learning that salesforce automation (SFA) software only works if the salesforce is using it and using it properly. With that in mind, RightNow Salesnet 25th Anniversary Edition's highly customizable tools, ease of integration and performance earned it top honors in the SFA Enterprise category.

SearchCRM [more…]

Oct 31, 2006.- What's new with RightNow Technologies' latest CRM suite: RightNow 8.

By Joe Fleischer, CallCenter
[more…]

Sept 7th, 2006.- In addition to a newly architected interface, RightNow version 8 includes three vertical industry applications -- one targeting the business-to-business sector, one geared toward the business-to-consumer sector, and one for the public sector.

By Erika Murphy, CRM Buyer
[more…]

Sept. 6th, 2006.- RightNow Technologies has taken the covers off a $25m two-year technology development project, the RightNow 8 enterprise suite.  And this enterprise software-as-a-service company believes this will carry it into the big leagues.

By Tom Forenski, ZDNet [more…]

May 23rd, 2006.- The customer experience management force gains SFA expertise, a workflow engine, and customers; an integrated solution should be ready by summer's end.

By Marshall Lager; additional reporting by Colin Beasty, DestinationCRM.com
[more…]

May 22nd, 2006.-  RightNow Acquires Significant Sales Automation Expertise. [more…]

May 15th, 2006. Software vendor debuted on-demand marketing applications to complement the sales-force automation service the company began offering in February.

By Rick Whitting, Information Week [more…]

May 3rd, 2006.- Salesnet Extended Edition Singled Out For Helping Clients Improve CRM. [more…]

April 26th, 2006.- JetBlue Selects CRM Solution from On-Demand Leader to Streamline Sales [more…]

Boston, March 27th, 2006.- PINK magazine Selects CRM Solution from On-Demand Leader to Improve Sales Proces [more…]

March 3th, 2006.- Make sure your system's built-in processes cover all scenarios; the case of Time-Warner's RoadRunner service.

by Demir Barlas, Line56 [more…]

March 6th, 2006.-  Salesnet’s newly launched CRM version promises to make it easier for partners to tailor and rebrand applications for their own customers.

By Barbara Darrow, CRN [more…]

March 3rd, 2006.- The battlefield in the CRM space has become more interesting as Salesnet has announced not just another customer win, but a win over rival Salesforce.com.

By  Susan J. campbell, TMCnet Communications and Broadband Columnist.
[more…]

March 3rd, 2006.- RTC Realizes Immediate Results from On-Demand CRM Leader, with Fully Trained and Productive Sales Team within First Three Weeks of Implementing Salesnet [more…]