RightNow Analytics

To deliver a great customer experience, you have to be able to see what you're doing right and what you're doing wrong. That means you need full visibility into all your customer touch-points across sales, marketing and service. You also have to be able to deliver timely, actionable information to managers and decision-makers across your entire organization.

RightNow Analytics fulfills this core business requirement by enabling you to capture, organize, analyze and disseminate information about your interactions with your customers with unmatched ease and flexibility.

Key benefits provided by RightNow Analytics include:

	The ability to make smarter, faster decisions about resource allocation, policies and procedures, staff training, and key market messages
	A unified view of all service, sales and marketing activities across all communication channels
	Complete tools for benchmarking, management-by-objective (MBO) and other proven best practices

RightNow Analytics includes more than 100 easy-to-use reports and allows you to export data into a full range of popular formats - including XML, Microsoft Excel and PDF. You can also create customized alerts to notify you and your team when any threshold you define (such as long telephone hold-times or poor salesperson productivity) is exceeded. You can even build your own executive dashboards to keep close tabs on your most critical performance metrics.

A great customer experience requires constant vigilance and the ability to quickly respond to changing conditions. RightNow Analytics empowers your entire organization to achieve this essential responsiveness and avoid the problems that send customers into the waiting arms of your competition.