Transforming Customer Service into a Competitive Advantage
RightNow Service is widely recognized as the industry's leading solution for optimizing both the quality of the customer service experience and the operational efficiency of multi-channel contact centers. It has received top honors from independent observers including Gartner, Jupiter Research and Nucleus - as well as numerous leading publications. It's also being used by top companies in every market segment to slash costs and deliver exceptionally responsive customer care.
Only RightNow Service enables you and your service delivery partners to:
Provide customers with fast, accurate and consistent answers via phone, email, web and voice self-service, chat and bricks-and-mortar channels
Continuously improve effectiveness and efficiency by automatically "learning" about customers and their issues - and automatically adapting to that knowledge
Offload 90 percent or more of your service interactions to self-service channels in order to reduce costs and deliver immediate answers 24 hours a day
Capture high-value insights from your customer service interactions to drive smarter marketing and product development decisions
Capitalize on customer service interactions to generate leads, drive up-sell revenue and optimize the quality of customer data
Allows the acheivement of Proactive Customer Service™ and Top-Line Customer Service™
RightNow Service also integrates seamlessly with RightNow Marketing™ and RightNow Sales™ to create a flawless customer experience and take advantage of powerful synergies between departments.
RightNow Service leverages RightNow's advanced, patented knowledge foundation to ensure that accurate, relevant and up-to-date information is delivered at every touch-point every time. This knowledge foundation, combined with flexible rules-based automation, a highly intuitive customer interface, and unified channel management, fully enable knowledge at the point of action across all customer touch-points. So your company can provide a superior customer experience while radically reducing costs.
RightNow Service components
RightNow Service's modular design enables you to quickly attack your company's most pressing challenges—and then incrementally expand the scope of your implementation over time to drive even higher ROI.
RightNow's patented self-learning knowledge base minimizes agent involvement and phone interactions, and gives your organization powerful insight into your customers by offering options such as online self-service, email-response or voice self-service. [more…]
We've all read the statistics. Most customers will stop doing business with companies that present a poor customer experience. Do you know what type of experience you are providing to your customers? [more…]
Web site indexing gives your customers easy access to the information they are looking for without having to navigate through your entire site. [more…]
RightNow Live offers real-time text-based communication between your agents and your customers—an experience enhancement that will delight and help retain valuable customers at a lower cost than alternative interactions. [more…]
RightNow Offer Advisor gives organizations the ability to use valuable customer data to intelligently interact with customers, and provide a better customer experience. [more…]
Proactive Service relies on putting relevant information in front of customers where and when it is needed most. Our solutions allow our customers to anticipate and pre-empt a growing percentage of their customer inquiries through proactive service. [more…]
We understand the immediate need for businesses to find and deploy superior, affordable solutions that enable their organization to best serve their customers while controlling costs. The RightNow Pilot Program is designed to give organizations the opportunity to experience first-hand the powerful business benefits of RightNow Solutions. [more…]
Automation Group International, Inc, supplies CRM Solutions (Sales Force Automation, Marketing Automation and Customer Serivice Automation) and Services in the following American States and cities. To find out more on each area, and what we can fo for you to automate your business, please click here.
Texas, Florida, Alabama, Georgia, South Carolina, North Carolina, Louisiana, Mississippi, Fort Lauderdale-Hollywood-Pompano Beach, Jacksonville, Miami-Hialeah, Orlando, Tampa-St Petersburg-Clearwater, West Palm Beach-Boca Raton-Delray Beach, Birmingham, Atlanta, New Orleans, Austin, Dallas, Ft Worth-Arlington, Houston, San Antonio, Greenville-Spartanburg, Charlotte-Gastonia-Rock Hill, Greensboro-Winston-Salem-High Pt, Raleigh-Durham, Daytona Beach, Fort Myers-Cape Coral, Lakeland-Winter Haven, Melbourne-Titusville-Palm Bay, Pensacola, Sarasota, Tallahassee, Huntsville, Mobile, Montgomery, Augusta, Jackson, Baton Rouge, Lafayette, Shreveport, Beaumont-Port Arthur, Corpus Christi, El Paso, Mcallen-Edinburg-Mission, Charleston.
Digg it!
Bookmar in del.icio.us