RightNow Surveys

We've all read the statistics. Most customers will stop doing business with companies that present a poor customer experience. Do you know what type of experience you are providing to your customers? A clear understanding of their experience with your organization is more critical to success than ever.

RightNow makes it easy to find out what your customers really think—by asking them at the appropriate time and in an appropriate manner. The resulting information will help your organization improve customer experiences and increase customer loyalty.

RightNow Surveys are simple to generate and distribute either via email or the Internet. Our powerful reporting capabilities provide multiple options for viewing, organizing, analyzing and distributing the invaluable information gained.

Closed Incident Surveys
Whether used on its own, or as part of RightNow Service, RightNow Surveys is a valuable tool for gathering information regarding your customers' experience with your organization. After a completed transaction, customers can respond to an automatic, timely survey regarding your product, service or company. Closed incident surveys can be generated, prioritized and executed based on a variety of customized criteria.

On Demand Surveys
On demand surveys are a fast and cost-effective way to survey your customer base. Create customizable, online surveys that provide instant responses and priceless information that can help your organization make decisions that will positively affect the customer experience.

Survey Workbench
RightNow simplifies the creation and distribution of surveys. The Survey Workbench offers flexible options including pre-designed survey creation wizards that help effortlessly create, build and launch surveys. Surveys can be individually customized through HTML style sheets so that color, wallpaper, text, color and size match the look and feel of your existing site, providing your customers with a consistent experience with your brand.

Read the data sheet for more information on the features and benefits of RightNow Surveys