Because so many of your interactions with your customers occur over the phone, it's essential for you to do everything you can to optimize the quality of the experience you deliver over this critical communication channel—and the efficiency with which you deliver it.
With its acquisition of Convergent, RightNow became the only enterprise software solutions vendor with its own native voice applications. This uniquely positions RightNow to help you improve the level of service you provide over the phone, while at the same time significantly reducing your operating costs.
The RightNow Voice applications suite accomplishes these twin objectives by:
Using IVR and advanced speech recognition to automate a significant percentage of calls
Ensuring the accuracy, clarity and consistency of the information you provide customers over the phone
Providing full visibility into your voice channel—so you can continuously refine and improve your customer experience
Seamlessly integrating your automated voice applications with the rest of your company's frontline customer experience
RightNow Voice is easy to deploy and can be readily adapted to your company's specific needs. They also provide robust interfaces to leading third-party telephony solutions—enabling you to build complete, advanced contact center environments from best-in-class components.
Conventional, standalone IVR systems turn customers off and can create as many problems as they solve. With RightNow Voice, you can automatically and reliably deliver knowledge at the point of action—so your customers will actually start adopting voice self-service as their channel of choice!
Because we know that your business is dynamic and customers are impatient, RightNow is committed to helping you quickly adapt to your customers' needs. As part of Day1 Advantage™, where you start with results and build on success, we offer managed services that guide you through your voice implementation and provide continuous support for your voice solution. [more…]
RightNow Voice Survey Management provides the ability to create and deliver surveys in a friendly and engaging way, using high-quality speech recognition technology and an easy-to-use web-browser interface. [more…]
RightNow Voice Knowledge Management provides an additional access channel to existing web knowledge base solutions and uses the same knowledge base questions, answers and rules that are used for agents, email, web and chat. [more…]
RightNow Voice Incident Management compliments existing online issue reporting and tracking strategies by extending the availability of web-based case management systems to anyone with a phone. [more…]
RightNow Voice Location Finder Management extends location information from your web site to the phone, giving customers the freedom to choose how they want to interact with your company, and ensuring they receive consistent information through whatever channel they chose. [more…]
Password Reset Management allows users to reset passwords from any telephone, anywhere at anytime, improving individual contact center agent productivity, and performing as an agent-like service—without associated costs and resources. [more…]
A successful customer experience involves more than web, email and chat access-it requires a natural, intuitive, and well-designed voice user interface that provides fast and easy access to relevant information over the phone. [more…]
Automation Group International, Inc, supplies CRM Solutions (Sales Force Automation, Marketing Automation and Customer Serivice Automation) and Services in the following American States and cities. To find out more on each area, and what we can fo for you to automate your business, please click here.
Texas, Florida, Alabama, Georgia, South Carolina, North Carolina, Louisiana, Mississippi, Fort Lauderdale-Hollywood-Pompano Beach, Jacksonville, Miami-Hialeah, Orlando, Tampa-St Petersburg-Clearwater, West Palm Beach-Boca Raton-Delray Beach, Birmingham, Atlanta, New Orleans, Austin, Dallas, Ft Worth-Arlington, Houston, San Antonio, Greenville-Spartanburg, Charlotte-Gastonia-Rock Hill, Greensboro-Winston-Salem-High Pt, Raleigh-Durham, Daytona Beach, Fort Myers-Cape Coral, Lakeland-Winter Haven, Melbourne-Titusville-Palm Bay, Pensacola, Sarasota, Tallahassee, Huntsville, Mobile, Montgomery, Augusta, Jackson, Baton Rouge, Lafayette, Shreveport, Beaumont-Port Arthur, Corpus Christi, El Paso, Mcallen-Edinburg-Mission, Charleston.
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